313 Oak Manor Drive, Apt. T-3
Glen Burnie, MD 21061
Phone:
410-768-4496 - Email: mgbeers@hotmail.com
Objective:
I have over 8 years of experience working
in IT support across multiple platforms including MVS mainframes. I am
interested in a position where my technical knowledge, education and support
skills will be utilized.
Technical Skills & Knowledge:
Education:
| UMBC – Computer Certification Training Center | Baltimore, MD |
| A + Certification | Pending Exam |
| Anne Arundel Community College | Arnold, MD |
| Certificate, Unix System Administrator | Current Coursework |
| A.A.S., Computer Network Management | Current Coursework |
Related Experience:
| CACI Corporation | McLean, VA |
| LAN/WAN Support Technician | June 2003 – Present |
| Social Security Administration, Division of National Network
Services and Operations
| |
Previously contract was with SETA Corporation. Provide LAN
support for the Social Security Administration. Provide first contact
support
for
the
agency
as a whole,
supporting
a variety of hardware and software. Assist SLC (Site LAN Coordinator)
with investigating,
troubleshooting and resolving problems on Windows 2000/NT/XP Workstations
and servers. Support implementation and operation of new technologies
resident in the network. Work with SLCs to resolve issues using a variety
of network
tools including W2k Terminal Services, Enterprise Administrator, SMS
and Netview. Give expert support and knowledge transfer to SLCs on moving
user
accounts, profiles and shares between networks . Analyze failures and
performance degradation, determining priority levels and escalating calls
to SEV1 status.
Assist with resolving TN3270 emulator problems (IBM Personal Communications),
reconfiguring client software. Resolve Mainframe routed/secure print
traffic problems, clearing print queues, and recycling sessions using
Netview. Applications/Web Design: Graphical/Visual: Hardware: | |
| Ciena Corporation | Linthicum, MD |
| User Support Technician | May 2001 - September 2002 |
|
| |
| Provide LAN support for the end user community supporting a
variety of hardware and software on local workstations, servers and remote
laptops. Responsible receiving pager calls for off-hours support from the
entire community on a rotational basis. Assist with support during the
migration of the Windows NT/Novell hybrid network to primarily Windows
2000. Give expert application support for end users on various applications
including MS Office, Outlook, Oracle 11i and Web Design. Utilize web-based
Magic TSD (Total Service Desk) to document and dispatch problem tickets.
Promoted to role of MagicTSD System Administrator, responsible for managing,
updating and implementing new technologies on server for use by the help
desk analysts. Assisted Exchange and Unix administrators with resolving
email and Unix system problems over the phone and escalating necessary
problems for investigation. Give expert support services to end users problems
using SecuRemote software for remote connectivity using VPN. Responsible
for creation and maintenance of web site used by the help desk analysts.
Used straight HTML and Dreamweaver editor to create web pages.
Hardware: | |
| The Boeing Company | Bellevue, WA |
| Telecomm Network Support Analyst II | November, 1997 - March, 2001 |
|
| |
| Support end users on network using different mainframe applications
on multiple regions as part of the Central Service Response Center in Boeing
Commercial Airplane Group(BCAG). Boeing direct employee after one year
of service as contractor for Rhotec Corporation. Administer user accounts
and provide password management for access to mainframes. Applications
supported include CICS, IMS, VM & TSO. Utilize Netview to troubleshoot
connections and recycle user/printer sessions. Viewed multiple levels of
mainframe nodes to determine scope and location of failures. Support international
users with resets on STRATUS printers and terminals. Provide support for
both internal and external customers including Airline corporations and
Suppliers. Responsible for documenting first contact and dispatching of
calls from extremely high priority AOG (Airline On the Ground) sites. Document
all calls and escalate using Remedy ARS software.
Desktop Support: Software/Applications: Hardware: | |
| Rhotec Corporation | Bellevue, WA |
| Telecomm Network Support Analyst I | February 1996 - November 1997 |
| Contractor, The Boeing Company
| |
| Provide software & hardware support for mainframe end users. Troubleshoot and resolve problems with printing and mainframe sessions on the MVS mainframe network. Assist users with account administration and password management for multiple applications. Utilize Netview to view, troubleshoot and reset both sessions and printers on the network. | |